COVID Times

COVID-19 is affecting many areas of Australia at the moment, and our delivery partners are working very hard to keep up with demand during these extremely challenging times. We would like to advise you of the following:

• We are dispatching all orders from the warehouse as quickly as we can in light of delays 

• Please allow an extra 3-7 days for delivery, or more, for declared hotspots.

• Please check the tracking links and subscribe to updates, if possible, to stay informed.

• Multi-box orders are often separated during transit, and can arrive on separate days. Please check the tracking for each separate item to see the status of each box.

• Breakages are occurring more often and sometimes it takes several days for us to be notified by our delivery partner. If you see any indication of "unable to deliver", "damaged" or "held at facility" recorded in the tracking, please advise us immediately, so we can reship or resolve this issue ASAP.

 

PLEASE NOTE ALL TIMEFRAMES AND INFORMATION BELOW RELATES TO PRE-COVID TIMES, SO MUST BE READ IN CONJUNCTION WITH THE UPDATE ABOVE.

 

We deliver Australia wide at subsidised rates. We want our wine to be accessible and affordable.

We use Fastway & Australia Post delivery services, providing our customers with flexibility & choice. Smaller regional & remote locations will only be serviced by Australia Post.

Fastway provide road freight to all cities and major regional areas and generally take 1-3 days to delivery to capital cities on the East coast mainland. Fastway rates are generally lower than Australia Post.

Australia Post deliver Australia-wide, and provides the convenience of delivery to PO Boxes or collection from an Australia Post store.

The available options will be presented at checkout after you have entered the shipping address.

When Will My Order Be Dispatched?

Wine is normally dispatched twice weekly, on Tuesdays and Thursdays. Orders received before 11am on Tuesday and Thursday will be dispatched the same day. Shipments increase to 3-4 times a week during busy periods. If your delivery is delayed for more than a 24 - 48 hours, you will be notified.
 

My Order Is Urgent

If you have an urgent request please get in touch as we can usually oblige.

Is Pickup Available?

Pickup can be arranged. Please get in touch to discuss this option.

Freight Calculator

There is a freight calculator on the Shopping Cart page & on each detailed wine page. For most delivery areas there is a flat delivery rate for orders of 12 bottles or less. In order to minimise your freight cost per bottle consider ordering a case.

For some areas, like the Northern Territory, freight amount depends on quantity. Any rates below which provide a dollar range denote that freight is weight dependent. Using the freight calculator will provide the exact figure.

FREE FASTWAY FREIGHT is provided within Melbourne Metro, for each full case of 12 bottles. Alternatively we charge $5 per full case for Australia Post deliveries.

Please note: All time frames below are in working days and are estimates only. These time frames may increase during the Christmas period.

International

We can ship internationally. International orders must be processed offline, and customers will need to contact us via email for a quote prior to purchase. The minimum international order is 12 bottles. International freight costs for wine is weight based. Rates start at $200 per case of 12 bottles. We are happy to work with your freight forwarder if you have your own arrangements in place.